Frequently Asked Questions
A subscription is required to utilize GO Box reusables – monthly and annual subscriptions are available starting at $3.95.
Here’s the cost breakdown for Annual Subscriptions (charged annually):
1 credit = $21.95
2 credits = $30.00
3 credits = $35.00
4 credits = $40.00
And Monthly Subscriptions (charged monthly):
1 credit = $3.95
2 credits = $5.00
All GO Box subscriptions auto renew. To request a subscription be cancelled, please email us at email@example.com. Thank you for understanding that GO Box is unable to provide refunds for subscription charges.
If more than 4 credits is desired, a second household member could purchase an annual subscription with up to another 4 credits.
Subscription and credit pricing can be found on our Sign Up page.
If you’re app isn’t working, please check that you have the most recent version of the GO Box mobile app downloaded (Apple or Android). If the app seems stuck or displays an unusual error message, you may also try to log out (via the profile page) and then back in to ensure your app is correctly communicating with our servers.
For other technical difficulties, please email us at firstname.lastname@example.org so that we may look into the issue.
While by no means perfect, plastic is lightweight, durable, and recyclable. GO Box reusables need to be light so we can pick up and deliver them by bicycle. They need to be durable so we can wash and reuse them as many times as possible. And they need to be a size and shape that vendors are familiar with serving their food in. Since another material that fulfills all these criteria isn’t available at this time, we’ve decided to utilize a plastic container. GO Box will continue to stay tuned to new products as they become available.
To read more about how reusables use far less energy and resources over its lifetime than disposables, see this page published by the City of Portland’s Sustainability at Work program.
The GO Box license provides a turnkey digital ecosystem of mobile apps and admin websites, intellectual capital, branding and marketing collateral for the licensee to utilize to launch, grow and manage their system. Owning a GO Box license requires an individual(s) with the right amount of time, interest, skills and passion for the mission to make it work in their city.
For more information, please visit our Licensing GO Box page.